ISO/IEC 20000 IT Management System
(Lead Auditor)


Our ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct IT management system (ITSMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective ITSMS audit. It aims to strengthen your skill set regarding planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing. This course is designed to help individuals to become qualified ‘Certified ISO 20000 lead Auditor’ based on ISO 20000-1:2018 standard. The participants will get ISO/IEC20000-1:2018 lead auditor certificate as a trained lead auditor, after successfully completing this online course as well as passing the session exam and final exam. This course is certified by Exemplar Global.



This ISO 20000 Lead Auditor Training course incorporates real-time example videos for conducting the opening meeting, real-time ISO 20000:2018 audit, and closing meeting, which will give practical knowledge to the participants for performing their role as lead auditor. With successful completion of this ISO 20000 lead auditor training course, the participants will be awarded the ISO 20000 Lead Auditor certificate as a trained lead auditors. This certificate can be verified by anyone anytime from this website. Participants can receive this ISO 20000 lead auditor training online via the Internet at their convenient time with multiple login options.


After completion of this ISO 20000-1:2018 Lead Auditor Online Training e-learning course, the user will be able to:

  • Familiarize with ISO/IEC 20000-1:2018 requirements in detail.
  • Know about the resource requirements and process requirements for ITSMS.
  • Understand the documented information required by ISO/IEC 20000-1:2018.
  • Understand documentation and list of procedures to be maintained, and to check them as an internal auditor.
  • Get knowledge of internal auditing as per ISO 19011 and use of audit checklist.
  • Understand details of the opening meeting as well as the closing meeting and external auditing techniques to perform an external audit on behalf of certifying body as a certified ISO 20000 lead auditor and audit as per ISO/IEC 20000-1
  • Know about the types of auditing and questioning techniques.
  • Familiarize implementation of ISO 20000 Lead Auditor programs for auditing and writing non-conformity and doing adequacy audits of sample documents of some companies in detail.
  • Get the ready-to-use ISO 20000 audit checklist with clause-wise questions to perform an effective audit.



This e-Learning course is provided with study materials; you can study the materials after you have logged into your account and download it in PDF format. Use the study materials to reinforce key points and to keep a reminder of what you already learned as well as you can save it on your computer for future reference. The access to this study material is removed after the exam is cleared and an online certificate is prepared for the student.



This training program includes the Course Certificate that is issued upon course completion and after a candidate can pass the session exam as well as the final exam given in the course with a minimum of 60% marks. The option to reappear in the exam is also given to the student to get this course certificate.

Register for our E-Learning Courses

Our goal for every training session is to deliver skills and knowledge that significantly increase our course participants’ on-the-job productivity, thereby enhancing their contributions to the goals of their organization. At Certfort, we strive to ensure that our learners are successful, that they achieve their qualifications on time, and that they receive quality service resulting in a positive learning experience.