Privacy Policy

This is the privacy notice of Certfort Limited, a duly registered limited liability company in Nigeria.

Overview:

Certfort Limited holds a position of trust and confidence with its corporate clients, and this informs our commitment to protecting the personal information received from our users. This document informs you of our Privacy Policy regarding the collection, use, and disclosure of personal information when you use our online services. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate. Our policy complies with the Nigerian Data Protection Regulation, (NDPR) as well as the EU General Data Protection Regulation (GDPR). The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data.

The following are definition of Key words used in this document. They shall have the same meaning regardless of whether they appear in singular or in plural.

You refers to the individual accessing or using our service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to CERTFORT Limited, 5, Admiralty Way, Off Admiralty Road, Lekki Phase 1, Lagos State, Nigeria.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Website refers to Certfort Limited, accessible from www.certfort.com
Services refers to the services we offer which are available on our Website.
Country refers to Nigeria
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a user can log in or create an account to use the Service.
Personal Data is any information that relates to an identified or identifiable individual.
Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Who are we?

CertFort is a Best Practise service provider established in 2019 to empower organizations to get it right at first attempt, which enables them to stay ahead in the market and exceed their corporate objectives.

We are an independent certification body, poised to be one of the fastest-growing certification bodies in Africa. The Certfort team consists of highly experienced professionals offering the latest in systems and product certifications and quality improvements.

What personal information do we collect from our users?

When you enquire about any of our services, contact us via phone or email or undertake an engagement with you, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you:

Personally Identifiable Information [PII] relate to persons and other entities, and thus may include to , but is not limited to:

Name, Nationality, Gender and Date of birth
Contact details (address, email and phone number)
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual.
Employment information (name of organisation, job title, level, work experience, industries worked in)
We may also collect information on how our website is accessed and used, i.e. Usage Data. This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

How do we use the information we collect?

We use the personal information obtained from you for the following purposes:

To contact you and provide you with up-to-date information about our products and services
To provide customer care and support services
To improve our website and personalise our services in order to better serve you
To monitor the success of promotional campaigns
To follow up after correspondence (live chat, email or phone inquiries)
To detect, prevent and address technical issues

Will Certfort share your personal information?

We may share your information with our reputational partners in the provision of premium service to you. Otherwise, your information is confidential, and we will never share with third parties unless we are obliged by the law to do so.

Information we process because we have a legal obligation:

Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
To protect your vital interest or that of another data subject
In the public interest or exercise of official public mandate vested in us.

Cookies and how we use them

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Cookies help us understand your preferences based on previous or current site activity, thereby allowing us to provide you with an improved site experience.

What are your rights regarding the personal information you provide us?

You are permitted to exercise the following rights:

Right to be informed: You have a right to be informed of what data of yours is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.
Right of access: You have a right to request a copy of the information of yours that we hold.
Right of rectification: You have the right to correct data that is inaccurate or incomplete.
Right to be forgotten: Under certain circumstances, you have a right to ask us to erase any personal data of yours that we have stored.
Right of portability: You have a right to request that we transfer any data that we hold on you to another company.
Right to restrict processing: You have a right to request that we limit the way we use your personal data.
Right to object: You have the right to challenge certain types of processing, such as direct marketing.

If you do not provide personal information we need:

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you.

Complaint

When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Data location

Data may be processed outside Nigeria and/or the European Union

Our websites are hosted in United State of America
We may also use outsourced services in countries outside Nigeria or the European Union from time to time in other aspects of our business.
Accordingly, data obtained within Nigeria, the UK or any other country could be processed outside the European Union.

Update your information

You are advised to inform us if there is any change to your personal information to keep our database up to date.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
At any time, you may review or update personally identifiable information that we hold about you, by sending an email to dpo@certfort.com, to request for update of your personal data that we have on record.

Contact Us

If you wish to update your personal information or exercise any of your rights regarding the personal information you provided to us, please contact our Data Protection officer. We have appointed a “Data Protection Officer” (DPO) who is responsible for ensuring that our policy is followed.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO at: dpo@certfort.com

And if you have any other questions about Certfort Limited, please contact us:

Telephone : +234-8098003276
General enquiries: expert@certfort.com
Address: SpacePAD Building, Km 18 Lekki-Epe Expressway, Agungi, Lagos. Nigeria.