ISO/IEC 20000 IT Management System
(Lead Implementer)



The ISO 20000-1:2018 lead implementer e-learning training course is specifically designed for people who want to become ISO 20000 lead implementers and understand the requirements and implementation of ISO 20000. A detailed explanation of the IT service management system, knowledge of the requirements of the ISO 20000 standard, a list of ISO 20000 documentation processes, techniques for certification, and other information are all included in the ISO 20000 lead implementer training for IT service management systems. The ISO 20000 lead implementer training will be beneficial to staff members of all kinds of organizations, ISO 20000 consultants, compliance executives, experts, and individuals who want to gain a thorough knowledge of implementing an
IT service management system in any organization.


Those who desire to become certified ISO 20000 lead implementers can take this training course at any location and at their convenience. To access or download our training materials, all you need is a computer laptop, or smartphone with an internet connection. Participants of the course will receive an ISO 20000 lead implementer certificate upon successful completion, and anybody can check this certificate at any time on the website.


Upon completion of the ISO 20000 lead implementer training – for an IT service management system, participants will be able to:

  • Get an understanding of ISO 20000:2018 standards and their awareness.
  • Familiarize yourself with ISO 20000:2018 IT Service Management System.
  • Get a detailed understanding of the ISO 20000:2018 requirements and sub-clauses.
  • Understand the Plan-Do-Check-Act Cycle of ISO 20000 requirements.
  • Understand, maintain, and retain documented information lists.
  • Get familiarized with ISO 20000 certification steps.



This e-learning course is provided with study materials; you can read it after logging into your account and downloading the materials in PDF format. Participants can use the study materials to reinforce key points and to keep a reminder of what they have learned as well as save it on their computer for future reference. The access to this study material will be removed after the exam is cleared and an online certificate has been issued to the participant.


After attending the training course, you can take the exam. If you successfully achieve the 60% pass mark, you will be awarded the Certified ISO 20000 Lead Implementer” credential, which demonstrates your ability, capabilities, and competencies to implement an ISO 20000 standard for organizations based on best practices.

Register for our E-Learning Courses

Our goal for every training session is to deliver skills and knowledge that significantly increase our course participants’ on-the-job productivity, thereby enhancing their contributions to the goals of their organization. At Certfort, we strive to ensure that our learners are successful, that they achieve their qualifications on time, and that they receive quality service resulting in a positive learning experience.